23rd of December 2015
Voluntary Recall of Certain Recent Galileo Sol and Luna dive computers
Dear Authorized Scubapro Dealer:
Johnson Outdoors Vertriebsgesellschaft mbH (JOV) has notified the competent Product Safety Authorities that it is voluntarily recalling UWATEC Galileo Luna and Sol dive computers sold in the European market beginning May 2015. This letter will provide you with information on the recall along with details on the logistics that will be used to complete the recall.
We learned from a small number of consumer communications that certain Galileo dive computers experienced screen freezes. No injuries have been reported. Out of an abundance of caution, and consistent with our safety-first philosophy, SCUBAPRO is voluntarily recalling dive computers with serial numbers below. All other versions of Galileo computers can be used with confidence in the product’s quality and performance.
The affected products are UWATEC Galileo Luna and Sol dive computers with these serial numbers:
- Galileo LUNA: from 150422 0058 001to 150903 0338 005
- Galileo SOL: from 150423 0202 001to 150921 0001 005
JOV is working to ensure affected computers are returned to an authorized SCUBAPRO dealer or to JOV directly. For returns within Germany, free vouchers will be sent to dealers (DHL) to have the products returned. For Returns from other Countries, dealers should contact their Customer Support Representative for instructions on how the product will be returned to JOV. Dealers and consumers will receive free replacement units in early 2016.
Your cooperation and assistance is critical to help ensure customers’ safety and satisfaction. Here is what you need to do:
- Stop the sale of the affected products immediately.
- Check your inventory and isolate the affected dive computers identified above, which have the following part numbers:
- Galileo SOL with Tank Pressure Transmitter P/N # 05.077.200
- Galileo SOL wrist computer only P/N # 05.077.201
- Galileo LUNA with Tank Pressure Transmitter P/N # 05.076.200
- Galileo LUNA wrist computer only P/N # 05.076.201